Service Plans
Bronze, Silver & Gold Service Plans
From a single professional deployment to full enterprise oversight, each RCTS plan builds on the one before it — so you can match the level of support to the scale and importance of your network.
Choose Your Level
Three Plans. One Standard of Work.
Every plan starts with the same professional deployment, testing, and documentation. Silver and Gold add the ongoing oversight that growing and mission-critical networks need.
Core Deploy
Professionally designed, installed, tested, and documented.
Ideal for
- Professional design consultation
- Infrastructure installation and commissioning
- Cable/link testing and validation
- Rack documentation and labeling
- Port mapping
- Network topology documentation
- Client documentation package
- Next-business-day remote troubleshooting availability
On-site follow-up visits may be billed separately on a time-and-materials basis unless otherwise contracted.
Managed Network
Ongoing oversight that keeps your network healthy as you grow.
Ideal for
Everything in Bronze / Core Deploy, plus:
- Priority remote support
- Ongoing infrastructure oversight
- Scheduled network health reviews
- Documentation maintenance
- Hardware remediation coordination
- Configuration management
- Performance optimization reviews
Enterprise COP
Centralized visibility and priority escalation for critical environments.
Ideal for
Everything in Silver / Managed Network, plus:
- Advanced infrastructure monitoring
- Centralized telemetry
- Network visibility
- Infrastructure auditing
- Priority escalation
- Asset documentation
- Hardware lifecycle planning
- Configurable emergency support
- Configurable SLA terms
Response-time SLAs, monitoring scope, emergency support terms, and on-site dispatch requirements are established in the individual service agreement.
Pricing is quoted based on your project and environment. Plan scope, response times, and on-site terms are defined in your individual service agreement.
Side by Side
Plan Comparison
See exactly what each plan includes.
| Capability | Bronze | Silver | Gold |
|---|---|---|---|
| Professional Deployment | |||
| Cable Testing | |||
| Documentation | |||
| Port Mapping | |||
| Network Topology | |||
| Remote Support | |||
| Priority Support | |||
| Scheduled Health Reviews | |||
| Configuration Management | |||
| Performance Optimization | |||
| Infrastructure Monitoring | |||
| Centralized Telemetry | |||
| Infrastructure Auditing | |||
| Lifecycle Planning | |||
| Priority Escalation | |||
| Custom SLA Options |
Not Sure?
Which Plan Is Right for You?
Choose Bronze if…
You need a network designed, installed, tested, and documented correctly — and you’ll call when you need help.
Choose Silver if…
Your business depends on the network every day and you want ongoing oversight, health reviews, and priority remote support.
Choose Gold if…
Downtime is costly, you operate multiple sites or a data center, and you need centralized monitoring with defined SLA terms.
Included in Every Plan
A Structured Deployment Process
Every RCTS project follows the same methodology, from initial discovery through commissioning and ongoing support.
Stage 01
Discovery
We walk the site, review existing infrastructure, and learn how the space is used today and how it needs to grow. The result is a clear scope and a shared set of requirements.
Testing and documentation come standard. Cable and link testing, rack documentation, port mapping, and topology diagrams are delivered with every plan — including Bronze.
Find the Right Plan for Your Environment
Tell us about your network, your locations, and how much downtime your operations can tolerate. We’ll recommend the plan that fits — no more, no less.